About Us:

Wing’s Wildlife Park is a family-owned, multi-award-winning tourism destination located in the beautiful northwest region of Tasmania.

Operating for nearly 40 years, the park offers a unique combination of wildlife experiences, campground facilities, accommodation, and a country-style café. Open 7 days a week (excluding Christmas Day and Anzac Day), we pride ourselves on delivering memorable visitor experiences in a relaxed and nature-based environment.

About the Role:

We are seeking an organised, motivated, and versatile Administration Coordinator / Recruitment Officer to join our team in a dynamic administration, recruitment, customer service, events, and tourism operations. This position plays a vital role in the day-to-day running of the business and supports multiple departments across the park. You will be responsible for coordinating recruitment processes, overseeing front of house operations, supporting group bookings and events, assisting with compliance and procedures, and ensuring guests receive exceptional customer service experiences. The successful applicant will be highly organised, proactive, confident working in a fast-paced environment, and capable of managing a wide variety of operational tasks.

Key Responsibilities:

Recruitment & Human Resources:

Prepare and advertise job vacancies across recruitment platforms and social media channels.
Screen resumes and applications for suitability.
Coordinate interviews and work trial arrangements.
Manage onboarding processes for new team members.
Conduct Front of House and Café inductions for new employees.
Assist with staff performance reviews and appraisals.
Maintain and file employee documentation in accordance with company procedures and compliance requirements.

Oversee daily administration operations across the business.
Supervise and support Front of House team members.

Events & Marketing Coordination:

Coordinate and organise annual events.
Coordinate event logistics and operational requirements.
Create promotional posters, signage, and marketing materials.
Assist with social media content creation and posting.
Maintain and regularly update website content to ensure information is accurate, engaging and current.

Booking & Group Coordination:

Prepare quotes and catering arrangements for group bookings.
Coordinate cruise ship group visits and ensure smooth operational delivery throughout the park.
Liaise with schools, tour operators, event organisers, and external groups.
Manage booking details and guest requirements through the FareHarbor online booking platform.
Create and update online products, offers, promotions, and visitor experiences within FareHarbor.

Student Placements & Administration:

Coordinate student work experience placements and associated documentation.
Ensure all placement paperwork, compliance documentation, and inductions are completed.
Liaise with schools, universities, and placement coordinators.
Manage schedules, bookings and internal coordination.
Assist with budgeting, expenses and purchasing.
Liaise internal teams, suppliers and external partners.
Maintain high standards of customer service and presentation.
Operate and maintain knowledge of the RMS/POS system.

Procedures, Compliance & Safety:

Assist with updating operational procedures and workplace documentation.
Support Health & Safety (H&S) compliance initiatives.
Maintain and update company procedures and policies as required.

Staff Training:

In-house training programs provided, including induction and ongoing professional development.
Support for learning and adhering to safety, welfare, and operational protocols.
Train and support new staff during their commencement period.

Skills & Experience: The successful applicant will demonstrate:

Previous experience in administration, hospitality, tourism, or customer service.
Experience in recruitment, onboarding, or staff training.
Strong organisational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to manage multiple operational areas simultaneously.
Experience with booking systems and POS/RMS systems preferred.
Competent computer and social media skills.
Ability to work independently and within a team environment.
Strong attention to detail and document management skills.

Personal Attributes: We are looking for someone who is:

Professional, friendly, and approachable.
Highly organised and proactive.
Reliable and adaptable in a fast-paced environment.
Confident in leadership and problem-solving situations.
Passionate about customer service and team support.

Desirable Qualifications:

Experience in tourism, hospitality, wildlife park, or event operations.
Knowledge of workplace health & safety procedures.
Experience coordinating group bookings or events.

What We Offer:

Competitive hourly rate based on experience.
Supportive, friendly team environment.
Subsidised onsite accommodation.
Staff discounts and additional perks (e.g., café/retail discounts, free park entry, professional development opportunities).

Additional Information:

Applicants must reside in Tasmania or be ready to relocate.
Available for unpaid trial shift.
Visa sponsorship is not available for this role.

How to Apply:

Submit a resume and cover letter outlining your suitability for the role.
Include references if available.
Indicate your earliest availability.

Wing's Wildlife Park

Senior Administration Coordinator / Recruitment Officer

About the Job